Política de reembolso

Alessia Legacy – Refunds & Returns Policy

At Alessia Legacy, customer satisfaction is our highest priority. We are committed to providing high-quality products and an excellent shopping experience. Please read our Refunds & Returns Policy carefully before making a purchase.

Return Eligibility

We accept returns only for items that are:

  • Unused
  • Unopened
  • In their original packaging

For sanitary and hygiene reasons, we cannot accept returns for products that have been opened, used, or tampered with.
Please inspect your order carefully upon arrival before opening any sealed packaging.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order.
To help us process your request quickly, we may ask for:

  • Photos of the damaged or defective product
  • Photos of the packaging

Once your claim is approved, we will provide return instructions and gladly offer a replacement at no additional cost.

Incorrect Orders

If you receive the wrong item, please notify us within 7 days of delivery.
We will work with you to arrange the return and provide either:

  • A replacement item, or
  • A full refund

depending on your preference and product availability.

Non-Returnable Items

For health and sanitary reasons, certain products are non-returnable. These may include, but are not limited to:

  • Personal care products
  • Cosmetics
  • Intimate apparel
  • Products that come into direct contact with the skin or body

We encourage you to review all product descriptions carefully before completing your purchase.

Refund Processing

Once we receive and inspect your returned item, you will receive an email notification regarding the approval or rejection of your refund request.
If approved:

  • Refunds will be processed to your original payment method within 7 business days
  • Original shipping fees are non-refundable
  • Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or incorrect

How to Request a Return

If your order qualifies for a return, please contact our customer support team at admin@panilegacyllc.com. Our support representatives will guide you through the return process and provide all necessary instructions.

Return Packaging

When returning an item, please ensure it is securely packaged to prevent damage during transit. We strongly recommend using a trackable shipping service, as Alessia Legacy cannot guarantee receipt of returned packages without tracking information.

Exchanges

Due to sanitary restrictions, we do not offer exchanges for opened or used products. If you received a damaged, defective, or incorrect item, please follow the instructions provided in the relevant sections above for assistance.

At Alessia Legacy, we value your trust and are dedicated to providing the best possible customer service. If you have any questions regarding our Refunds & Returns Policy, please do not hesitate to contact us at admin@panilegacyllc.com.

Thank you for shopping with us!
— Alessia Legacy Team